Privacy Policy

Effective date: 1 July 2026

1. Scope

This Privacy Policy explains how Arcand Engineering Solutions Ltd collects, uses, discloses, and protects your personal information when you visit our website or use our services.

2. Data Controller

Arcand Engineering Solutions Ltd is the data controller responsible for your personal information. If you have any questions, please contact us at arcandengineeringsolutionsltd@gmail.com or call +256 730 985 923.

3. Information we collect

We may collect the following types of information:

  • Contact form data: name, phone number, email address, service interest, and project details
  • Quote requests: information provided during the quotation process
  • Phone and email inquiries: records of communications
  • Analytics data: anonymised website usage statistics
  • Cookie consent preference: stored in your browser local storage

We do not use cookies for advertising, retargeting, behavioural profiling, or any form of cross-site tracking.

4. How we use your information

  • Responding to your inquiries and providing quotations
  • Delivering our engineering services
  • Communicating with you about your projects
  • Improving our website through anonymised analytics
  • Complying with legal and regulatory obligations

5. Lawful Basis

We process personal data under the following lawful bases as defined under Uganda's Data Protection and Privacy Act 2019:

  • Consent: where you have given clear consent for us to process your data
  • Contractual necessity: where processing is necessary to fulfil a contract with you
  • Legal obligation: where we need to comply with legal requirements
  • Legitimate interests: where our business interests do not override your rights

6. Data Retention

We retain your personal information only for as long as necessary:

  • Inquiry data: 12 months from last contact
  • Client data: duration of engagement plus 5 years after project completion
  • Analytics data: 26 months (anonymised)

7. Your Rights

Under Uganda's Data Protection and Privacy Act 2019, you have the right to:

  • Be informed about how your data is used
  • Access your personal data held by us
  • Request rectification of inaccurate data
  • Request erasure of your data (subject to legal obligations)
  • Restrict processing of your data
  • Object to processing of your data
  • Withdraw consent at any time
  • Data portability
  • Lodge a complaint with the Uganda Data Protection Office

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. However, no method of transmission over the Internet is 100% secure.

9. Data Disclosure

We may share your information with:

  • Service providers: hosting, email, and analytics providers who process data on our behalf
  • Regulatory authorities: where required by law
  • Professional advisors: including lawyers and accountants

We do not sell your personal information to third parties.

10. Contact

For privacy-related inquiries, please contact us:

Phone: +256 730 985 923
Email: arcandengineeringsolutionsltd@gmail.com

Uganda Data Protection Office: www.dataprotection.go.ug, info@dataprotection.go.ug